Support

We're here to help you get the most out of Elora

Contact Us

Have a question or need assistance? Reach out to our support team and we'll get back to you within 24 hours.

Email: support@elenor.io

Report a Bug

Found something that's not working right? Let us know so we can fix it quickly.

  • Describe what happened
  • Include what you expected to happen
  • Tell us which device and browser you're using
  • Share any error messages you saw

Send bug reports to support@elenor.io

Request a Feature

Have an idea to make Elora better? We'd love to hear it. Your feedback shapes our roadmap.

  • Describe the feature you'd like to see
  • Explain how it would help you
  • Share any examples from other apps

Send feature requests to feedback@elenor.io

Frequently Asked Questions

How do I reset my password?

Go to Settings, then Account, and select "Change Password". You'll receive a verification email to confirm the change.

Why aren't my conversations syncing?

Make sure you're logged in on both devices and connected to the internet. Sync happens automatically in the background. If issues persist, try logging out and back in.

Can I use Elora offline?

Yes! Install Elora as a PWA on your device. Your conversations are saved locally and will sync when you reconnect to the internet.

How do I delete my account?

Go to Settings, then Account, scroll to the bottom and select "Delete Account". This action is permanent and cannot be undone.

What file types can I upload?

Elora supports PDF documents up to 100MB, images (PNG, JPG, WebP), and text files. More formats coming soon!

Is my data private and secure?

Absolutely. Your conversations are encrypted, and we never sell your data. Read our Privacy Policy for full details.

Still need help?

Check out our comprehensive help documentation:

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