Elenor AI Platform Terms of Service

Effective date: 17 November 2025

These Terms govern use of the Elenor AI Platform (the "Platform") and its products operated by Cristian Bucioaca, e-mail: contact@elenor.io (the "Provider"). By accessing the Platform you confirm that you have read and agree to these Terms.

1. Definitions

  • User: Any natural or legal person who creates an account or otherwise uses the Platform or its products.
  • Platform: The Elenor AI Platform and all products and services offered through it, including Elora AI, Elenor Enterprise, and future products.
  • User Content: All information provided by the User, in particular e-mail, password, usage data, and any product-specific data.
  • Third-Party Providers: Supabase, Google Cloud, Anthropic (Claude), OpenAI, and Stripe.

2. Scope of the Platform

The Elenor AI Platform provides:

  • Access to AI-powered products and services
  • User account management and authentication
  • Subscription and billing services (where applicable)
  • API access for supported products

Specific features and capabilities vary by product. See individual product terms for details (e.g., Elora Terms of Use).

3. Account Creation and Access

  1. The User must provide accurate and up-to-date information during registration.
  2. Registration requires an e-mail address and password. Passwords are stored by Supabase in hashed form and are not accessible to the Provider.
  3. The User is responsible for safeguarding login credentials. Any activity performed via the account is deemed to be the User's activity.
  4. One person or entity may not create multiple accounts without prior authorization.

4. Acceptable Use

The User must not:

  • use the Platform for unlawful, fraudulent or harmful purposes,
  • upload or generate content that infringes third-party rights,
  • attempt to compromise the security or availability of the Platform,
  • reverse-engineer or bypass safeguards,
  • overload the Platform or otherwise harm the Provider or other users,
  • use the Platform to develop competing products or services.

5. Payments and Subscription

When paid tiers or products are offered:

  1. Payment information is processed by Stripe as an independent data controller.
  2. Users may be charged recurring fees depending on the selected plan.
  3. Failure to pay may result in suspension or termination of access.
  4. Subscriptions can be cancelled through account settings or Stripe's portal.
  5. Refund policies are specified per product.

6. Third-Party Integrations

The Platform integrates with:

  • Supabase (authentication, database, storage)
  • Google Cloud (AI services, infrastructure)
  • Anthropic (Claude API)
  • OpenAI (GPT models)
  • Stripe (payments)

Using the Platform implies consent to the transfer of necessary data to these providers for the purpose of fulfilling the contract.

7. Intellectual Property

  1. The User retains ownership of content they provide to the Platform.
  2. The Provider retains all rights to the Platform, its products, system prompts, and infrastructure.
  3. AI-generated outputs are provided "as-is". The Provider does not guarantee accuracy, legal compliance, or suitability for any particular purpose.
  4. Users must independently verify AI outputs before relying on them for important decisions.

8. Availability and Changes

  1. The Platform is provided on an "as is" basis. The Provider does not guarantee uninterrupted or error-free operation.
  2. The Provider may modify, temporarily limit, or discontinue the Platform or any product when necessary (e.g. security, maintenance).
  3. Material changes affecting Users will be announced via in-platform notifications or e-mail when available.
  4. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

9. Termination

  1. The User may delete their account at any time. Account deletion permanently removes all associated data and cannot be undone.
  2. The Provider may terminate access if the User breaches these Terms or applicable law. Whenever feasible, the User will be warned in advance.
  3. Upon termination, the User loses access to all Platform services and any data stored therein.

10. Warranty and Liability

  1. The Provider is not liable for direct or indirect damages resulting from use of the Platform, AI outputs, loss of data, or downtime.
  2. Liability is limited except in cases of intent or gross negligence by the Provider.
  3. The User is responsible for content they submit or create and must ensure compliance with applicable law.
  4. Third-party AI providers (Anthropic, OpenAI, Google) operate independently; the Provider is not responsible for their outputs or errors.

11. Changes to the Terms

  1. The Provider may update these Terms.
  2. Users will be informed about substantial updates by e-mail or in-platform notice at least 14 days before they take effect.
  3. Continuing to use the Platform after the effective date constitutes acceptance of the updated Terms. Users who disagree may delete their account.

12. Governing Law

  1. These Terms are governed by the laws of the Czech Republic.
  2. Disputes will be handled by the competent courts at the Provider's seat or residence.

13. Contact

For questions regarding the Platform or these Terms please contact contact@elenor.io.

These Terms apply to the Elenor AI Platform and all its products and services.